How T-Mobile Is Supporting Communities Impacted by Hurricane Laura

Aug 31, 2020 3:40 PM ET
Article

Hurricane Laura made landfall in Texas and Louisiana last week, causing large amounts of damage and widespread power outages throughout the region.

The situation is still very fluid as first responders and utilities assess the damage caused by the storm. Our teams are working closely with authorities to gain safe access to impacted areas and working around the clock to refuel backup generators and deploying additional backup power where needed to make sure our customers stay connected while they recover from the impacts of this storm.

Our network continues to hold up well and field surveys are revealing limited damage to our infrastructure. We are also happy to report that a large number of our stores have reopened with limited hours as safety conditions and access have allowed.

Most of our of affected sites are in the Lake Charles to Shreveport area in Louisiana. Engineering teams have been busy deploying additional generators and refueling others throughout the main area of impact across the Texas and Louisiana coast.

Customer & Community Support

Community relief trucks will begin supporting our customers, assisting in locations where there are closed stores. The trucks will be providing WIFI access and charging facilities in a socially distanced manner in line with COVID restrictions.

T-Mobile has also waived overage charges for talk, text and data for T-Mobile, Sprint and Metro by T-Mobile customers in selected areas of Texas and Louisiana who are not already on unlimited plans. From 8/27 through 9/1, we are providing unlimited talk, text and data for customers in the following locations:

  • Louisiana Parishes: Acadia, Allen, Avoyelles, Beauregard, Bienville, Bossier, Caddo, Calcasieu, Caldwell, Cameron, Catahoula, Claiborne, De Soto, Evangeline, Franklin, Grant, Iberia, Jackson, Jefferson Davis, La Salle, Lafayette, Lincoln, Natchitoches, Ouachita, Pointe Coupee, Rapides, Red River, Sabine, Saint Landry, Saint Martin, Union, Vermilion, Vernon, West Feliciana, Winn.
  • Texas Counties: Jefferson, Orange, Shelby, Tyler.

The majority of our T-Mobile and Sprint customers outside of the above area codes are already on plans offering unlimited talk, text and data.

Text to Donate

Help people affected by Hurricane Laura. Text LAURA to 90999 to donate $10 to the American Red Cross to help those most affected by Hurricane Laura. Your donation enables the Red Cross to prepare for, respond to and help people recover from this disaster. Text messaging charges may apply, and the one-time donation will show up on their next T-Mobile bill. For more information, please visit: https://www.t-mobile.com/customers/text-to-give

Store Update

If you need to visit us, please reach out to your local store to confirm they are open. You can also call 611 or 1-800-937-8997 from your handset if you need assistance or have questions about your account or service and we will be happy to help.

About T-Mobile US, Inc.
T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit: http://www.t-mobile.com.