T‑Mobile Responds to 2020 California Wildfires

Aug 28, 2020 11:45 AM ET

As wildfires unfold across Northern California, we are keeping a close eye on any network impacts and our teams are ready to respond. Our thoughts are with impacted communities.

Our network is holding up well and is experiencing very minimal impacts from fire damage or power outages. Our engineering teams continue to actively monitor and optimize our network to minimize customer interruptions.

Given the unpredictable nature of wildfires, we also encourage our customers to make a few preparations:

  • Fully charge your phone and wireless devices, and have charging cables handy. You can also consider investing in a charging device, like an external battery that doesn’t need a power outlet.
  • Set up Wi-Fi Calling on your phone. For Apple phones, go to Settings > Phone > Wi-Fi Calling; and for Android phones, go to Settings > More Connection Settings > Wi-Fi Calling.

We are working closely with local authorities and shelters to mobilize where help is needed most.

In support of our customers, employees and communities impacted by the wildfires in California, the T-Mobile Foundation is offering a 2:1 match for donations made to the American Red Cross relief efforts. Through Sept. 20, the T-Mobile Foundation will double match up to $50,000 in employee donations made through our Employee Donation Matching Program, potentially increasing our impact to a total of $150,000 for the American Red Cross.

For the latest local information on the wildfires

When you first enable Wi-Fi Calling on T-Mobile, you must provide us with the primary street address at which the Wi-Fi Calling service will be used (“Your E911 Registered Address”). If you call 911 over Wi-Fi we may transmit Your E911 Registered Address to the 911 Communications Center, who may use it to help emergency responders locate you, but you may need to provide your contact information and current location. You’ll need to update Your E911 Registered Address if you plan on using Wi-Fi Calling service at a location different from Your E911 Registered Address. You can update Your E911 Registered Address by accessing your MyT-Mobile.com account or by contacting T-Mobile Customer Care.