NS: Making Connections
“Our mission is not only to educate the public about what we do and how we do it, but also to share an inside look at what it means to be a railroader. We have a lot of pride in our craft and we want to convey that in our communications.”
-- Stacey Hugo, director public relations
With operations across 22 states, Norfolk Southern strives to engage communities and other stakeholders through a variety of communication channels, from social media to local civic clubs.