Scotiabank Opens Innovative Advice Branch Designed to Meet Customers' Needs

"Scotiabank Solutions" Branch in Guelph, Ontario, Was Created From Customers' Point of View
Jul 18, 2016 11:25 AM ET
Press Release

GUELPH, ON, July 18, 2016 /3BL Media/ - Today, Scotiabank unveiled its first Scotiabank Solutions branch -- the second of two new branch formats designed to provide customers with a banking experience that meets their ever evolving banking needs.

"The Scotiabank Solutions branch format, just like the Scotiabank Express branch format we launched on May 31, was effectively designed by our customers," said Maria Theofilaktidis, Executive Vice President, Retail Distribution, Canadian Banking, at Scotiabank. "We worked to understand how customers' banking needs have changed and the experience they wanted when they came into a Scotiabank branch, and we created our new branch formats to meet those needs head on."

The Scotiabank Solutions branch is an innovative advice and learning branch that meets the needs of customers who come to the branch for financial advice, to meet with a Scotiabank Advisor and to learn and explore the services and tools available to help them reach their financial goals. The new branch format offers:

  • Free financial classes, tailored to beginner, intermediate, and advanced levels;
  • Innovative digital tools to empower Canadians to improve their finances;
  • ABMs with U.S. cash withdrawals, the ability to select your combination of cash, and envelope-free deposits with a copy of the deposited cheque on each receipt;
  • Shared space where customers can work together with Scotiabank Advisors to build their financial plan to become better off; and
  • New hours tailored to the customers' needs in the community, and more.

Scotiabank partnered with IDEO, a human-centred design firm, to create modern branch formats that will meet the banking needs and expectations of customers today and into the future. These innovative, customer-focused new branch formats have been rolled out in Canada and Mexico and are currently in development in Peru to complement the existing network of branches and other banking channels to provide customers with a choice in how they do their banking.

"These new branch formats are a demonstration of Scotiabank's strong commitment to innovate in all areas of our business and build an even better bank, with our customers being the centre of it all," continued Ms. Theofilaktidis.

About Scotiabank
Scotiabank is Canada's international bank and a leading financial services provider in North America, Latin America, the Caribbean and Central America, and Asia-Pacific. We are dedicated to helping our 23 million customers become better off through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. With a team of more than 89,000 employees and assets of $895 billion (as at April 30, 2016), Scotiabank trades on the Toronto (TSX: BNS) and New York Exchanges (NYSEBNS). Scotiabank distributes the Bank's media releases using Marketwired. For more information, please visit and follow us on Twitter @ScotiabankViews.

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