The colourful post-it notes on the walls of the training workshops reflect the illuminating spirit of Design Thinking: They succinctly capture the pain points of users, and set the scene for participants to brainstorm ideas and find innovative solutions to everyday problems.
CLP has provided Design Thinking training sessions to more than 4,000 Hong Kong employees over the past two years. The company has also designed a badging system for employees to work their way up a graded pathway from ‘apprentice’ to ‘practitioner’ to ‘assistant coach’ to ‘coach’ to ‘fellow’.
Dr. Mai Nguyen talks about the power of design thinking and how it’s being applied to financial institutions like credit unions to advance economic empowerment and social justice. Director of the Design Lab at UCSD and a Filene Research Institute Fellow, Mai has dedicated her career to addressing systemic discrimination and policies that create inequities in access to capital, housing, and more.
It’s probably happened to us all. We’re given directions to a friend or colleague’s home in a remote area, and try as we might, we can’t find the location on our maps or apps.
For most of us, it’s an occasional annoyance. But for frontline CLP employees performing routine meter reading services everyday, confusing street numbers and vague addresses could cost them a huge amount of time and effort.
Nearly 3,000 local Hawaii youth are estimated to be at risk for commercial sexual exploitation. Even as the COVID-19 pandemic shut much of the world down, this crime did not disappear. Demand merely shifted online, making many of its victims even more vulnerable to violence.
Jessica Munoz co-founded the Honolulu, Hawaii-based Hoʻōla Nā Pua, which means “New Life for Our Children,” to combat sex trafficking in the island state. Today, the organization is working with Booz Allen to use data and design thinking in the fight.
We believe that over the next 10 years, effective CSR initiatives of purpose-driven companies will be characterized by three principles: business alignment, user-centricity and co-creation.
Corporate social responsibility—the practice of companies holding themselves accountable to serve a social purpose and make a positive impact—was not always the main focus of business leaders. Channel some profits into philanthropy, it was thought, and you’ve checked the CSR box.