Raj Rangaraj is the vice president of the client care program at AECOM. In a recent AECOM Impact blog postk, he explains the importance of a quality management culture, as well as the human elements required to achieve a quality and safety-focused culture.
Professionals don’t willingly make errors; they are the result of complacency, lack of training and a weak quality culture. Further to that point, quality doesn’t just happen; it takes an investment of time, resources and energy. And the costs of not embracing a strong quality culture are many.