T-Mobile

Preparing for the 2020 Hurricane Season

Article

As people adjust to life during the COVID-19 pandemic, we know that this year’s hurricane season may be unique as T-Mobile and Sprint customers will rely on our teams and networks to maintain the important connectivity that is helping them work, learn and continue to communicate with loved ones during the various stages of the current shutdown.

As we do each year, we continue to work with internal and external partners, including the National Weather Service to monitor all potential storm activity and prepare our response plans.

Social Distancing — Yes; Customer Distancing — No T-Mobile & Metro Score J.D. Power's Top Spots for Wireless Customer Care (AGAIN)

Summary: 
  • What’s the news: T-Mobile snags a record-breaking high score (AGAIN) from J.D. Power for Full-Service Wireless Customer Care. That’s the sixth time in a row and the TWENTIETH time*overall that the Un-carrier beats the Carriers in their segment. And, Metro by T-Mobile took top honors for the second time in a row among Non-Contract Full-Service Providers.
  • Why it matters:  As COVID-19 and economic uncertainty take hold, consumers often find longer hold times than usual when calling customer service. Not at T-Mobile. The Un-carrier quickly moved more than 12,000 care reps from 17 domestic call centers, setting them up to serve customers from the safety of their homes —no long wait times and no bouncing around.
  • Who it’s for:  Every wireless customer who wants to reach a helpful team when they’ve got questions.
Press Release
  • What’s the news: T-Mobile snags a record-breaking high score (AGAIN) from J.D. Power for Full-Service Wireless Customer Care. That’s the sixth time in a row and the TWENTIETH time*overall that the Un-carrier beats the Carriers in their segment. And, Metro by T-Mobile took top honors for the second time in a row among Non-Contract Full-Service Providers.
  • Why it matters:  As COVID-19 and economic uncertainty take hold, consumers often find longer hold times than usual when calling customer service. Not at T-Mobile. The Un-carrier quickly moved more than 12,000 care reps from 17 domestic call centers, setting them up to serve customers from the safety of their homes —no long wait times and no bouncing around.
  • Who it’s for:  Every wireless customer who wants to reach a helpful team when they’ve got questions.

Stay Safe, America. T-Mobile Powering New Tech to Keep Workplaces Safe

Summary: 
  • What’s the news: T-Mobile partners with multiple tech companies to power groundbreaking new solutions that help businesses adapt to change.
  • Why it matters: T-Mobile is using its network for good to help launch innovative new ideas to solve some of today’s unique business challenges.
  • Who it’s for: Anyone working in or visiting businesses and public facilities.
Press Release
  • What’s the news: T-Mobile partners with multiple tech companies to power groundbreaking new solutions that help businesses adapt to change.
  • Why it matters: T-Mobile is using its network for good to help launch innovative new ideas to solve some of today’s unique business challenges.
  • Who it’s for: Anyone working in or visiting businesses and public facilities.

Does It Spark Joy? It's Time to Spring Clean Your Digital Life

Article

Most of us have embraced an increasingly digital life as we carry on through this coronavirus crisis. We are leaning more heavily than ever on our devices to help us work, eat, exercise, socialize and more. For instance, T-Mobile’s President of Technology, Neville Ray, says the company’s network has seen a 30 to 60 percent jump in usage over the last month, and is holding steady there.

Maxie McCoy: Work Will Never Be the Same

A workplace expert says the COVID-19 era has changed almost everything about the office, maybe for the better.
Article

By Jason Adams

Being ahead of the career curve isn’t a recent adjustment for Maxie McCoy, it’s been her mission all along. As a women’s leadership advocate and workplace expert, she was considering the balance of the “real” and “digital” lives many of us have been quickly thrust into well before the COVID era even began — which has made her uniquely suited to speak about how this abrupt shift has and will continue to impact our newly mobile workforce, good and bad.

T‑Mobile Unveils Latest Un‑carrier Move: Scam Shield — A Massive Set of Free Solutions to Protect Customers From Rampant Scams and Robocalls

Announces major merger milestone to begin operations under flagship T-Mobile brand across the entire country on August 2
Summary: 
  • What’s the news: T-Mobile’s latest Un-carrier move, Scam Shield, takes on scams and unwanted robocalls with an unparalleled series of bold solutions to protect T-Mobile, Metro by T-Mobile and Sprint customers for free. AT&T and Verizon make millions charging for protection, and the Un-carrier is challenging them to stop profiting from fear. The company will unify under the T-Mobile brand in retail nationwide on August 2, with new plans to bring even more competition to wireless than ever before.
  • Why it matters: Scams and unwanted robocalls are the #1 complaint to the FCC and cost Americans over $10 billion a year. Now scammers are poised to prey on consumers’ growing health and financial fears in the wake of the coronavirus pandemic.
  • Who it’s for: Anyone who's had it with scams and unwanted robocalls. So, you know, everyone.
Press Release
  • What’s the news: T-Mobile’s latest Un-carrier move, Scam Shield, takes on scams and unwanted robocalls with an unparalleled series of bold solutions to protect T-Mobile, Metro by T-Mobile and Sprint customers for free. AT&T and Verizon make millions charging for protection, and the Un-carrier is challenging them to stop profiting from fear. The company will unify under the T-Mobile brand in retail nationwide on August 2, with new plans to bring even more competition to wireless than ever before.
  • Why it matters: Scams and unwanted robocalls are the #1 complaint to the FCC and cost Americans over $10 billion a year. Now scammers are poised to prey on consumers’ growing health and financial fears in the wake of the coronavirus pandemic.
  • Who it’s for: Anyone who's had it with scams and unwanted robocalls. So, you know, everyone.

Employee Spotlight: What Makes T-Mobile a Best Place to Work for Disability Inclusion

Summary: 

For the fourth consecutive year, the Un-carrier received a 100% score from Disability Equality Index, a joint initiative of Disability:IN and the American Association of People with Disabilities. As the Americans with Disabilities Act turns 30, Savyna Roufeh, regional marketing manager and co-chair of T-Mobile’s Access for Disabilities Network, shares what makes T-Mobile a great place to work for disability inclusion.

Blog

For the fourth consecutive year, the Un-carrier received a 100% score from Disability Equality Index, a joint initiative of Disability:IN and the American Association of People with Disabilities. As the Americans with Disabilities Act turns 30, Savyna Roufeh, regional marketing manager and co-chair of T-Mobile’s Access for Disabilities Network, shares what makes T-Mobile a great place to work for disability inclusion.

Trailblazer Takeaways: Ibram X. Kendi on Being an Antiracist

The bestselling author and director of the Boston University Center for Antiracist Research joined T-Mobile for its Talking with Trailblazers guest-speaker series.
Article

More than 7,000 T-Mobile employees recently tuned in to a livestreamed conversation between EVP of Customer Care Callie Field and Professor Ibram X. Kendi, bestselling author of How to Be an Antiracist.

At T-Mobile, Your Fight Is Our Fight

By Jen Palmer, Pride & Allies Network Chair; Danielle Ogieguata, Multicultural Network Co-Chair; and Jerry Williams, Multicultural Network Co-Chair
Blog

For Team Magenta, June is usually a month of rainbows.

It’s Pride month, and any other year at T-Mobile, our teams would be right in the middle of organizing parade attendance — scheduling, arranging transportation, and making sure employees are equipped with magenta and rainbow flags, fans, t-shirts, tutus, cowbells and more to celebrate. We’d have thousands of our employees make a strong showing at Pride celebrations across the country.

It's A Three-Peat! Green America Names T-Mobile to the Top Spot on Its Wireless Scorecard Yet Again

For the third straight year, T-Mobile leads the industry in environmental sustainability.
Press Release

BELLEVUE, Wash., June 16, 2020 /3BL Media/ — This is the third year that nonprofit Green America released its 

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