“Culture is the DNA of the Company”: An Interview with JetBlue’s SVP of Talent, Rachel McCarthy

Aug 9, 2017 9:05 AM ET

On last year’s list of the best companies to work for in the US, JetBlue secured an impressive spot in the top 25, coming in at number 21. In 2017, however, the low-cost airline buckled its seat belt, secured its tray table and soared all the way up to the number 3 spot.

So what is it about JetBlue that has led to such impressive results? The company’s focus on community service, its dedication to diversity and a family feel among colleagues have all received praise from employees in reviews published on Indeed. But perhaps one employee summarized it best: “The culture in JetBlue is like no other. They really value their employees and their customers.”

The word “culture” is bandied about a lot these days. But at JetBlue it goes much deeper than providing great snacks and game rooms to employees. To learn more, we spoke with Rachel McCarthy, JetBlue’s Senior Vice President of Talent & Learning.

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