Keeping The Lights On: How NRG's CEO Mauricio Gutierrez Manages A Workforce Split Between The Field And Their Homes
The guiding principal from the outset was very clear. In order to fulfill our purpose and the social contract with our customers, we needed to protect the safety of our workers. If we could do that, we could continue providing this vital resource to the community as a whole.
The first thing we needed was a realization that not all of us have the opportunity to be at home. Many of our colleagues were in the frontlines keeping the lights on and serving our customers. This is general awareness from the whole organization is needed: these frontline workers need recognition. We need to be grateful to them for doing their jobs.