Speed Business, Reduce Environmental Impacts? NS Has a Mobile App for That

Nov 2, 2016 6:30 AM ET
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Norfolk Southern always is looking for innovative ways to improve customer service. In 2015, that drive led to the unveiling of ExpressNS, a name that describes exactly what it does. This mobile phone app – the first of its kind in the rail industry – helps speed the flow of truckers as they arrive at NS intermodal facilities to pick up or deliver customers’ trailers and containers.

These truckers provide valuable first- and last-mile service for NS’ intermodal rail freight. Moving them more quickly through the intermodal facilities means less idling, reduced fuel burn and costs, and reduced carbon emissions. Everybody benefits.

Learn more about what NS is doing to improve customer service at http://nssustainability.com/prosperity/customer-service.php