Outsourcing: Can It Be a Good Thing?

Cutting costs has been the basic reason for outsourcing—in particular, cutting labor costs in countries with emerging economies. It’s not created a pretty picture for developed countries’ business practices. Exploitation, tax avoidance, corruption—almost every bad business behavior has been associated with outsourcing. But what if business process outsourcers (BPOs) were focused on making social change while improving business performance? A new study, Outsourcing for Social Good, shows how progressive BPOs are “using CSR as a business practice to cultivate exceptional customer service, improve employee retention, and nurture a caring culture.” The study, from global outsourcer TELUS International and CSR consultancy Impakt, makes a convincing case for the impact of CSR-driven outsourcing on the bottom line and on the social good.

John Howell, Editorial Director

Read more: http://telusinternational.com/socialpurpose