customer care

Hallmark Uses Social Listening to Evolve

Article

Hallmark found inspiration for its latest Mother’s Day commercial from a Facebook fan. The fan shared her journey of parenting a child with a disability. On the Facebook page she noted that not all motherhood looks the same, but it should be celebrated nevertheless. Browsing the Mother’s Day section of the card aisle one can see that Hallmark agrees. There are cards for everyone from adopted mothers to pet moms.

Two Black & Veatch-Managed Customer Care, Billing System Implementation Projects Get Coveted CS Week Awards

Projects in Maryland, Canada win top honors during global utility customer service conference
Press Release

OVERLAND PARK, Kan., May 8, 2020 /3BL Media/ – Black & Veatch’s Management Consulting business announced today that two client projects in Maryland and Canada were awarded coveted 2020 CS Week recognition, marking the first time the company has had two customer information system (CIS) implementations receive top honors in the same year during the yearly utility customer service conference.

General Motors Expands Take 2 Program for Those Resuming Careers

Marketers and Canadian professionals added for fall 2017
Press Release

DETROIT, April 26, 2017 /3BL Media/ – General Motors continues to expand its career reentry program, Take 2, which provides training and development opportunities for experienced professionals returning to the workforce after taking a career break of two or more years.

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