Fifth Third Bank

Fifth Third Bank's Bilingual Call Center Team Members Share How They Keep the Customer at the Center

Sept. 15-Oct. 15 honors cultures and contributions of Hispanic and Latino Americans

Sept. 15 marks the start of National Hispanic Heritage Month, when the United States recognizes the contributions and influence of Hispanic and Latino Americans to the country’s history, culture and achievements.

Fifth Third Bank has a bilingual team that helps support the Bank’s Spanish-speaking customers. As a way to raise awareness about the call center, employees who work in this group share their thoughts on keeping the customer at the center, celebrating National Hispanic Heritage Month and being inclusive.

25 Students Earn Fifth Third Education Scholarships from the Fifth Third Foundation

Press Release

CINCINNATI, September 28, 2021 /3BL Media/ - Since its founding in 1948, the Fifth Third Foundation has made education programs a key priority. In 2005, Fifth Third established its Scholarship Program to award one-time, $2,500 scholarships annually to children of Fifth Third employees for study at a college or university. This year’s scholarships total $62,500. Nearly 350 students have merited scholarships since 2005.

Fifth Third Appoints Michele Mullins Climate Risk Officer; Role Reflects Bank's Commitment to Managing Climate Change Risk

Press Release

CINCINNATI, September 24, 2021 /3BL Media/ - Fifth Third Bank, National Association, today announced the appointment of Michele Mullins as the Company’s first climate risk officer. The role expands Mullins’ duties as director of enterprise risk governance and business support, and reflects the Bank’s commitment to environmental sustainability leadership.

From the Fifth Third Bancorp 2020 ESG Report: Communities


Fifth Third is committed to helping people achieve their best lives through responsible financial solutions that are right for individuals and the community. Experience has taught us that we are capable of improving lives and making generational, transformative impacts in the communities we serve.


Fifth Third Express Banking Earns National Bank On Certification; Bank To Support Initiative To Boost Awareness of Bank on Accounts

Press Release

CINCINNATI, September 21, 2021 /3BL Media/ – Fifth Third Bank, National Association, today announced that its Express Banking account has received Bank On national certification for safe and affordable accounts. The certification was conferred by the Cities for Financial Empowerment Fund, a national nonprofit organization dedicated to expanding access to traditional banking and other financial empowerment services.

From the Fifth Third Bancorp 2020 ESG Report: Retaining Employees


As part of our ongoing commitment to inclusion and diversity, Fifth Third’s total compensation programs are grounded in a philosophy that ensures all employees are paid fairly and equitably, and in compliance with the law.

Our pay philosophy is designed to:

Fifth Third Encourages Employee Learning & Development


This article was originally published in the Degreed Community, an online meeting space where Degreed clients can share their success, challenges, and ideas.

From the 2020 Fifth Third ESG Report: Employee Development


Learning and development programs at Fifth Third are built upon a growth mindset, the belief that everyone’s skills and capabilities can be enhanced through dedication and work inspired by a thirst for learning.

We believe that learning and development must be accessible to meet a range of needs for employees and address a work environment in which skills need to evolve rapidly. Thus, we offer a rich mix of education, experiences, exposure, and tools necessary to expand knowledge and skills.

From the Fifth Third Bancorp 2020 ESG Report: Employee Engagement


The Fifth Third Compass symbolizes our culture. Our Compass clearly communicates who we are, what we believe, how we deliver value and how we interact with others.

The Compass is so important in our culture that it is intentionally and regularly reinforced through employee communications and training, engagement initiatives, performance reviews and metrics as well as our everyday actions, processes and business controls.

From the Fifth Third Bancorp 2020 ESG Report: Human Capital Strategic Priorities


As engaged, high performing and skilled employees continue to seek more value from their employers, the Human Capital division of Fifth Third Bank announced four strategic priorities in 2020 to respond proactively to the evolving work environment and workforce, strengthen our culture and continue engaging, developing, retaining and attracting top talent:


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