For years, utilities have struggled to define the more responsive operational systems and customer-centric performance models that would trumpet the arrival of Utility 2.0. Lacking a singular event marking the shift, it seems more likely a steady, incremental advance through technology deployments, analytics and a focus on customer engagement represents the path towards a continually evolving future state. As we have seen with the progress to date, further advances will require continuing coordination within utilities, their regulators and customers to ensure a sustainable path forward.
Proposal presents four options to update company's electricity system in Mass.
WALTHAM, MA., August 19, 2015 /3BL Media/ – National Grid today submitted its grid modernization proposal to the Massachusetts Department of Public Utilities that represents the start of a conversation about how Massachusetts customers would benefit from a modern and more resilient electric grid.
“Tour our 21st century infrastructure” Connect21 video series
Multimedia with summary
Mark Hawke, Mayor of Gardner, MA, was probably speaking on behalf of a lot of people when he said, “It blew my mind when I found out that the only way National Grid knows that the power went out is if you call and tell them.
Cue grid modernization and a future when a customer’s meter will let us know they’ve lost power; when devices on electricity poles sense where an outage has occurred and re-route power to restore most customers in under a minute.