T-Mobile

Hurricane Marco and Tropical Storm Laura: Information for T‑Mobile and Metro by T‑Mobile Customers

Press Release

August 24, 2020 /3BL Media/ - As Hurricane Marco and Tropical Storm Laura approach the Gulf Coast, T-Mobile is closely monitoring both storms and evaluating ways to support our customers and employees. If you are in an area that could potentially be impacted, we encourage you to follow any evacuation orders that may be issued by local authorities and hope that you stay safe over the coming days.

Keep It Clean: How to Up Your Device Hygiene

Studies have shown that our phones are dirtier than a toilet seat. Here’s what you need to do to keep the germs away and seasonal illnesses at bay.
Article

We touch tons of surfaces a day, from that screen we sign to pay for lunch at a food truck to the stubborn office elevator button we need to press 10 times. But we touch nothing as often as we touch our phones.

T‑Mobile Expands Popular “Test Drive” to Businesses — Launches No‑Risk Network Trial

Summary: 
  • What’s the news: T-Mobile is amping Test Drive© — one of the company's first five Un-carrier moves — by extending the popular consumer program to businesses of all sizes. Dubbed the No-Risk Network Trial, the new program lets businesses try T-Mobile’s bigger, better network for free before they switch. To make it even easier to switch T-Mobile will offer a free phone, free service and a switch incentive. And, T-Mobile is launching a major ad campaign to showcase the benefits businesses get with the Un-carrier, now that Sprint is part of T-Mobile.
  • Why it matters: Now more than ever, businesses count on connectivity, and 60.4% of businesses say network coverage and reliability are the most important factors in choosing a wireless provider.1 T-Mobile is removing any doubts that the Un-carrier’s network is ready for business.
  • Who it’s for: Businesses of all sizes who want it all: a great network, a great value AND great support.
Press Release
  • What’s the news: T-Mobile is amping Test Drive© — one of the company's first five Un-carrier moves — by extending the popular consumer program to businesses of all sizes. Dubbed the No-Risk Network Trial, the new program lets businesses try T-Mobile’s bigger, better network for free before they switch. To make it even easier to switch T-Mobile will offer a free phone, free service and a switch incentive. And, T-Mobile is launching a major ad campaign to showcase the benefits businesses get with the Un-carrier, now that Sprint is part of T-Mobile.
  • Why it matters: Now more than ever, businesses count on connectivity, and 60.4% of businesses say network coverage and reliability are the most important factors in choosing a wireless provider.1 T-Mobile is removing any doubts that the Un-carrier’s network is ready for business.
  • Who it’s for: Businesses of all sizes who want it all: a great network, a great value AND great support.

We Can — and Should — Talk about Mental Health

The conversation around mental health is happening at major corporations, federal institutions and beyond, helping Americans feel more comfortable about seeking help when they need it.
Blog

By Jon Freier, EVP of Consumer Markets for T-Mobile

For too long, the topic of mental health has been cloaked in shame and silence. As someone who’s experienced firsthand the damage done by depression and suicide in his own family, I’m actively working to open up the conversation.

T‑Mobile Offers a Welcome “Returnship” for Women in Tech

After a successful pilot launched this past year, the company reups and expands its commitment to a new program for hiring women who have temporarily left the workforce.
Article

By Marissa Mancini

“I took a break relatively early in my career, and each time I navigated to an online application, it began with two choices: either ‘I am a recent graduate’ or ‘I am a seasoned professional.’”

That left Emilie Davidson feeling a little out of place. “With no local or recent professional contracts, I applied to dozens of positions each month and heard absolutely nothing back. It was easy to see how women in my situation fell through the cracks of the recruitment system,” Davidson explains. 

Telemedicine: TeleSafe, TeleConvenient

The boom in virtual medical care couldn’t have come at a better time
Article

Living in COVID times is challenging, not least of all when in need of a doctor. Maybe you have a primary care physician, but stay-at-home restrictions, work-from-home status, watching the kids or just plain risk of exposure make seeing them a challenge. Maybe you don’t have a regular doctor, but you’re worried that your dry cough isn’t going away or that your headaches won’t stop.

Preparing for the 2020 Hurricane Season

Article

As people adjust to life during the COVID-19 pandemic, we know that this year’s hurricane season may be unique as T-Mobile and Sprint customers will rely on our teams and networks to maintain the important connectivity that is helping them work, learn and continue to communicate with loved ones during the various stages of the current shutdown.

As we do each year, we continue to work with internal and external partners, including the National Weather Service to monitor all potential storm activity and prepare our response plans.

Social Distancing — Yes; Customer Distancing — No T-Mobile & Metro Score J.D. Power's Top Spots for Wireless Customer Care (AGAIN)

Summary: 
  • What’s the news: T-Mobile snags a record-breaking high score (AGAIN) from J.D. Power for Full-Service Wireless Customer Care. That’s the sixth time in a row and the TWENTIETH time*overall that the Un-carrier beats the Carriers in their segment. And, Metro by T-Mobile took top honors for the second time in a row among Non-Contract Full-Service Providers.
  • Why it matters:  As COVID-19 and economic uncertainty take hold, consumers often find longer hold times than usual when calling customer service. Not at T-Mobile. The Un-carrier quickly moved more than 12,000 care reps from 17 domestic call centers, setting them up to serve customers from the safety of their homes —no long wait times and no bouncing around.
  • Who it’s for:  Every wireless customer who wants to reach a helpful team when they’ve got questions.
Press Release
  • What’s the news: T-Mobile snags a record-breaking high score (AGAIN) from J.D. Power for Full-Service Wireless Customer Care. That’s the sixth time in a row and the TWENTIETH time*overall that the Un-carrier beats the Carriers in their segment. And, Metro by T-Mobile took top honors for the second time in a row among Non-Contract Full-Service Providers.
  • Why it matters:  As COVID-19 and economic uncertainty take hold, consumers often find longer hold times than usual when calling customer service. Not at T-Mobile. The Un-carrier quickly moved more than 12,000 care reps from 17 domestic call centers, setting them up to serve customers from the safety of their homes —no long wait times and no bouncing around.
  • Who it’s for:  Every wireless customer who wants to reach a helpful team when they’ve got questions.

Stay Safe, America. T-Mobile Powering New Tech to Keep Workplaces Safe

Summary: 
  • What’s the news: T-Mobile partners with multiple tech companies to power groundbreaking new solutions that help businesses adapt to change.
  • Why it matters: T-Mobile is using its network for good to help launch innovative new ideas to solve some of today’s unique business challenges.
  • Who it’s for: Anyone working in or visiting businesses and public facilities.
Press Release
  • What’s the news: T-Mobile partners with multiple tech companies to power groundbreaking new solutions that help businesses adapt to change.
  • Why it matters: T-Mobile is using its network for good to help launch innovative new ideas to solve some of today’s unique business challenges.
  • Who it’s for: Anyone working in or visiting businesses and public facilities.

Does It Spark Joy? It's Time to Spring Clean Your Digital Life

Article

Most of us have embraced an increasingly digital life as we carry on through this coronavirus crisis. We are leaning more heavily than ever on our devices to help us work, eat, exercise, socialize and more. For instance, T-Mobile’s President of Technology, Neville Ray, says the company’s network has seen a 30 to 60 percent jump in usage over the last month, and is holding steady there.

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