United CleanPlus℠ is our commitment to delivering industry-leading cleanliness as we put health and safety at the forefront of your experience. We’ve teamed up with Clorox to redefine our cleaning and disinfection procedures and Cleveland Clinic to advise us on enhancing our cleaning and disinfection protocols – all to help support a healthier and safer environment throughout your travel journey.
We’re dedicated to bringing the United CleanPlus commitment to you in three distinct ways:
- Delivering industry-leading cleanliness
- Prioritizing your well-being
- Innovating for a healthier tomorrow
Delivering industry-leading cleanliness
- Disinfecting high-touch areas like arm rests, door handles and seat belts.
- Equipping employees with hand sanitizer and other supplies.
- Providing hand sanitizer wipes as you board the aircraft.
- Ensuring our aircraft cleaning standards meet, and in many cases exceed, Centers for Disease Control and Prevention (CDC) guidelines.
- Using electrostatic spraying to disinfect the cabin on all aircraft before departure. See how
- Using Ultraviolet C (UVC) lighting wands to disinfect sensitive components in our pilot flight decks. See how
- Using state-of-the-art high-efficiency (HEPA) filters to circulate air and remove at least 99.97% of airborne particles. See how
- Reducing touchpoints by temporarily shutting down self-service kiosks, asking you to scan your boarding pass and encouraging you to use united.com or the United app.
- Installing sneeze guards at key interaction points.
Prioritizing your well-being
- Requiring all travelers over the age of 2 to wear a face mask during their entire flight and in the airport in accordance with Federal law.
- Requiring you during the check-in process to acknowledge you don’t have symptoms for COVID-19 and to agree to follow our policies. Learn more
- Introducing an “all-in-one” snack bag that includes a wrapped sanitizer wipe, 8.5-ounce bottled water and two snacks. Learn more
- Boarding fewer customers at a time and boarding back to front by rows after pre-boarding.
- Promoting social distancing at airport ticket counters to help customers stand 6 feet apart.
- Introducing new policies and procedures at our United Club℠ locations. Learn more
Innovating for a healthier tomorrow
- Employing a full-time, on-site medical director – the only U.S. airline to do so.
- Using Clorox Total 360 Electrostatic Sprayers to disinfect gate areas at the airport.
- Rolling out a touchless check-in process at select airports. Learn more
- Testing UV sanitation deployed by drones and hand-held wands, as well as an antimicrobial shield, for airport and aircraft surfaces.
- Testing artificial intelligence that can assist with temperature screenings and crowd detection.
- Rolling out antimicrobial technology on our aircraft to add an additional layer of disinfectant on board. See how
- Evaluating biometric boarding pass options.
- Adding touchless lavatories starting with select aircraft.
- Providing COVID-19 testing options for customers traveling to select destinations. Learn more
Keep checking in for more updates as we continue to analyze all aspects of the travel journey. And learn more about how air filtering systems help make aircraft cabins one of the safest indoor environments in the world, according to a U.S. Department of Defense cabin airflow study.
What you can do
According to the CDC, National Safety Council and WHO:
- Wash your hands often – and thoroughly – with soap and water for at least 20 seconds.
- Use alcohol-based hand sanitizer with at least 60% alcohol content as a secondary option.
- Cover your mouth and nose with a cloth face cover when around others.
- If you’re in a private setting and don’t have your cloth face covering, remember to always cover your nose and mouth when coughing or sneezing.
- Avoid touching your nose, mouth and eyes with unwashed hands.
- Avoid close contact with others, especially those who are at a higher risk of getting very sick.
- Continue to keep about 6 feet between yourself and others.
- Clean and disinfect frequently touched surfaces.
For information on COVID-related travel restrictions and more, visit