Disease Awareness CSR News

Social Distancing — Yes; Customer Distancing — No T-Mobile & Metro Score J.D. Power's Top Spots for Wireless Customer Care (AGAIN)

Summary: 
  • What’s the news: T-Mobile snags a record-breaking high score (AGAIN) from J.D. Power for Full-Service Wireless Customer Care. That’s the sixth time in a row and the TWENTIETH time*overall that the Un-carrier beats the Carriers in their segment. And, Metro by T-Mobile took top honors for the second time in a row among Non-Contract Full-Service Providers.
  • Why it matters:  As COVID-19 and economic uncertainty take hold, consumers often find longer hold times than usual when calling customer service. Not at T-Mobile. The Un-carrier quickly moved more than 12,000 care reps from 17 domestic call centers, setting them up to serve customers from the safety of their homes —no long wait times and no bouncing around.
  • Who it’s for:  Every wireless customer who wants to reach a helpful team when they’ve got questions.
Press Release
  • What’s the news: T-Mobile snags a record-breaking high score (AGAIN) from J.D. Power for Full-Service Wireless Customer Care. That’s the sixth time in a row and the TWENTIETH time*overall that the Un-carrier beats the Carriers in their segment. And, Metro by T-Mobile took top honors for the second time in a row among Non-Contract Full-Service Providers.
  • Why it matters:  As COVID-19 and economic uncertainty take hold, consumers often find longer hold times than usual when calling customer service. Not at T-Mobile. The Un-carrier quickly moved more than 12,000 care reps from 17 domestic call centers, setting them up to serve customers from the safety of their homes —no long wait times and no bouncing around.
  • Who it’s for:  Every wireless customer who wants to reach a helpful team when they’ve got questions.

Chicago Mom of 4 Donates Bone Marrow to 7-Year-Old Boy She Doesn't Know. 'You Just Want to Protect Them.'

By ALISON BOWEN
Article

Months passed and the pandemic began. And then Leone, a lawyer and co-founder of a tech startup, received a call that she was a match for a 7-year-old boy who has Hodgkin lymphoma. She was asked if she was still willing to be a donor.

“I said, absolutely,” she said.

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Keysight Technologies' Dan Krantz Discuss Challenges and Lessons Learned About the Impact of the Pandemic

Multimedia with summary

Dan Krantz, Vice President and Chief Information Officer at Keysight Technologies, recently joined CIOs from other tech companies for a NetEvents CIO roundtable to discuss challenges and lessons learned about the impact of the pandemic on their IT organizations.

1.8 Million Face Shields Delivered to Protect Medical Workers from Covid-19

Article

Personal initiatives by a pediatrician and by researchers to make face shields for medical workers have transformed into an industry collaboration that by June had delivered 1.8 million shields to hospitals and other organizations around the country with plans to produce 2.5 million all total. A $2 million donation from Aflac Incorporated for personal protective equipment (PPE) financed the bulk of the shields.

Alpharetta Teen Gets Surprise Parade to Celebrate Last Chemo Treatment

INSPIRE ATLANTA
Article

By Nancy Clanton, The Atlanta Journal-Constitution

“It was super hard,” to keep her son from finding out, Kelli Daniels said, “but I used my resources.”

Johnson & Johnson and Its Partners Mark a Milestone in the Quest for a Global Preventive HIV Vaccine With the Imbokodo Study

The clinical trial has completed full immunizations of the company's investigational HIV vaccine regimen. Learn what this means for the future of fighting the disease—and also for the creation of a potential vaccine for COVID-19.
Blog

Since the start of the pandemic, Johnson & Johnson has been working to help address the devastating impacts of COVID-19 through the power of its science, the size of its global reach—and the know-how that comes from such experiences as standing up to challenges like HIV.

How Qualcomm Ventures Companies Are Aiding the Fight Against COVID-19

Blog

Staying connected is more important than ever for all of us around the world, and in both our personal and professional lives. Enter wireless technology: It’s helping us keep in touch with friends and family, as well as work and learn remotely. It’s also supporting life-saving telemedicine and is instrumental in getting people food and other immediate resources.

Addressing COVID-19 in Vulnerable Diamond and Gold Mining Communities

Mobilizing the Central African Republic mining community to combat the impacts of COVID-19
Blog

This piece was written by Terah DeJong, technical deputy for the U.S. Agency for International Development (USAID) Artisanal Mining and Property Rights (AMPR) project, implemented by Tetra Tech.

This post originally ran on LandLinks.

Xylem Watermark Donates 40,000 Masks to Essential Water Workers in Rural Communities

Sourcing and donating personal protective equipment to protect frontline workers keeping the water flowing in their communities
Press Release

RYE BROOK, N.Y., July 23, 2020 /3BL Media/ – Xylem Watermark, the corporate citizenship program of global water technology company Xylem Inc. (NYSE: XYL), today announced it is sourcing and donating 40,000 N95 masks to frontline utility operators. The program is providing for the safety of essential water, wastewater and solid waste utility workers in smaller, rural and tribal utilities who have kept water flowing in their communities amidst the challenges of COVID-19. The first shipments of face masks began in late July.

“I Was Working on a Potential COVID-19 Vaccine—Then My Wife Got Sick”: Meet a Researcher Whose Personal Experience Is Fueling His Fight Against the Pandemic

Within a matter of weeks, Ramon Polo's work and home life were completely changed by the novel coronavirus—and he's a stronger scientist and husband for it.
Blog

In late January—weeks before many people had even heard of the novel coronavirus—Ramon Polo, PharmD, Ph.D., started to work on finding solutions to fight the virus, which data suggested had the potential to become a global pandemic.

As the Vice President of Regulatory Affairs for Infectious Diseases and Vaccines and Global Public Health at Johnson & Johnson, Dr. Polo quickly began to focus on working with healthcare authorities across the globe to collaborate on the development of both therapeutic treatments and a potential vaccine for the rapidly spreading novel coronavirus.

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